FREQUENTLY ASKED QUESTIONS
In e-commerce, the product you receive may not always be exactly the same as the one shown in the picture. There could be slight variations in color, size, or other details due to lighting, camera angles, and other factors. To ensure you receive the product you expect, it's always best to carefully read the product description and check the product specifications before making a purchase. If you have any questions or concerns, you can also reach out to the seller for clarification.
In e-commerce, you can typically view your sales receipt in one of the following places:
Order Confirmation Page: After making a purchase, you should receive an order confirmation page that includes the details of your purchase and a receipt.
Email: Many online retailers will send you an email confirmation that includes a receipt for your purchase.
Account: If you created an account with the e-commerce website, you may be able to view your receipts in your account under "Order History" or a similar section.
Customer Service: If you are unable to find your receipt in any of the above places, you can contact the customer service of the e-commerce website for assistance.
Note that the availability of these options may vary depending on the e-commerce website you are using.
To return an item in e-commerce, you can typically follow these steps:
Check the return policy: Most e-commerce websites have a return policy that outlines the conditions under which you can return an item. Check the policy to make sure your item is eligible for return.
Initiate a return request: You can initiate a return request through the e-commerce website's customer service or through your account. You will need to provide information about the item and the reason for the return.
Package the item: Carefully package the item to ensure it arrives in its original condition. Some e-commerce websites may provide a prepaid return label.
Send the item back: Send the item back to the e-commerce website following the instructions provided. You may need to provide a tracking number to confirm that the item has been returned.
Receive a refund or replacement: Once the e-commerce website receives the item, they will process your return and issue a refund or send a replacement, depending on their return policy.
Note that the return process may vary depending on the e-commerce website you are using, so be sure to check their specific return policy and procedures.
Yes, it depends on the product’s availability and our restocking policies. Some items are regularly restocked, while others may be limited in availability. Check the specific product page or contact our customer support for more information.
We are currently only shipping/delivering to all the Districts in Bangladesh. We have no plan to ship abroad.